Frequently Asked Questions (FAQ)

Your First Visit Video

Running time: 3-1/2 Minutes

Click On A Question To View The Answer

What happens during my first visit?
What do I need to bring with me?
How should I dress?
How long will each treatment last?
How many visits will I need?
Why is physical therapy a good choice?
What do physical therapists do?
Why are people referred to physical therapy?
Why should I choose a private practice physical therapist?
Who pays for the treatment?
Who will see me?
Are there physical therapy specialists?
Is physical therapy painful?
What types of treatments will I receive?
Will I get a massage at physical therapy?
What happens if my problem or pain returns?
Can I go to any physical therapy clinic?
Can I go directly to my physical therapist?
Can my therapist provide me with a diagnosis?
How does the billing process work?
What will I have to do after physical therapy?
Is my therapist licensed?
How do I choose a physical therapy clinic?
NO SURPRISE ACT NOTICE

YOUR RIGHT TO A "GOOD FAITH ESTIMATE"

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call our number on our website for more information.

What is your privacy policy?
Our privacy policy can be read here: